About Koordinates ecommerce services

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Koordinates provides various ecommerce services, including:

  1. Purchase of data
  2. Payment of download fees
  3. Ordering data for courier delivery

All of the above services are available on koordinates.com, and one or more of these services may be available on other sites provided by Koordinates Ltd such as the LINZ Data Service.

Accepted payment types

VISA and Mastercard credit and debit cards are accepted on any site operated by Koordinates. American Express is supported on koordinates.com only. Paypal is not currently supported.

Currency

All prices are listed in New Zealand dollars (NZD).

Security and privacy

Koordinates uses 256bit SSL encrypted web pages for entering credit card information and securing user registrations and logins.

Koordinates doesn't store full credit card numbers or details, but passes them on to the long-established Payment Express service from DPS for processing credit card transactions. DPS has a separate privacy policy outlining their use of credit card details. Koordinates retains enough information for users to quickly perform further payments without re-entering all card details.

Delivery details entered for courier orders are used only for communicating the correct delivery address to courier companies. 

$1 minimum payment

To ensure Koordinates Ltd is covered for various processing costs relating to each transaction, all payments are of a minimum $1. 

Invoices and purchase history

PDF invoices are generated for each payment and a copy of the invoice PDF is emailed to users after a payment. A full account history is available under the Account link under each user menu on a Koordinates site.

Your history of data purchases made on koordinates.com can be accessed here.

Goods and services sales tax (GST)

As a New Zealand domiciled and GST registered company, Koordinates is required to collect GST on sales made to those located in New Zealand, or for work to be performed or used in New Zealand. GST is automatically calculated and added to such purchases as described in each invoice.

Your credit card statement

Payments will appear on your credit card statement as "Koordinates".

$1 authorization hold for new cards

A $1 authorization hold transaction is performed when new credit or debit card details are entered into a Koordinates site to ensure the validity of the card. This transaction should disappear from your card statement after a couple of days.

Problems with your purchase

If you've experienced a technical problem with your purchase, please contact Koordinates Support by emailing support@koordinates.com or by lodging a ticket at support.koordinates.com

Problems with your invoice or other accounts queries

Please contact Koordinates Accounts at accounts@koordinates.com.

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