The courier service is a user-pays system for ordering data to be couriered on a physical media type to a delivery address. Any fees collected from users in relation to courier delivery are retained by Koordinates and marked on invoices as courier-related charges.
Process for ordering data for courier delivery
- user adds data, clicks the "Download or Order" button and selects the "Courier delivery" option
- user choose a data type and clicks "Checkout"
- user pays a delivery fee by credit card
- if the credit card transaction is successful, data is shipped to the user on one of various types of media
- after delivery of the data, the user retains ownership of the delivery media and does not return it to Koordinates
- the license for the data stays whatever is listed with the data
Fee structure and use of data size estimates
Courier deliveries are charged on a base fee + media type + estimated data size + delivery country basis. This fee is displayed prior to payment and is also displayed on invoices and in your Account history.
Note: the data sizes used to generate a fee for courier delivery charges are estimates only. Estimates are used as the actual size of delivered data isn't known before users pay for the courier fee and processing of the data is performed.
Physical media used
Koordinates uses courier media according to this table:
|Size range||Media type used|
|1-8GB||1 or 2 DVDs|
|4-64GB||USB2 or USB3 Thumb / Flash Drive|
|64GB-500GB||USB2 or USB3 Portable Hard Drive|
Koordinates reserves the right to use different media based on supply availability and costs.
Note: the media is owned by the user after delivery and should not be returned to Koordinates.
How data is stored on the physical media
Data is stored unzipped when possible on the physical media so it can be used directly in your software.
The two text-based file formats (CSV and ASCII Grids) are zipped to avoid wasting storage space.
Delivery timeframes for courier orders include a data processing component and a courier delivery component. Larger (100's of Gigabytes) orders, or orders containing less commonly requested data, have longer data processing timeframes and consequently longer delivery timeframes.
With this in mind, Koordinates endeavours to meet the following timeframes for courier deliveries of data:
|New Zealand||4 business days|
|Australia||6 business days|
|Rest of world||12 business days|
Tracking of deliveries
Koordinates will issue an email update when our courier company has picked the package up for delivery. Generally this will include a tracking number that can be entered into the CourierPost website for viewing delivery status.
Problems with your courier delivery
If your courier delivery hasn't arrived within the above timeframe, please email email@example.com or lodge a ticket at Koordinates Support. If the order was not delivered, you can claim a replacement or refund as per our Refund and Replacement Policy.
Problems with your invoice or other accounts queries
Contact Koordinates Accounts at firstname.lastname@example.org .